Mstar - owned by Mstar Clothing & Acc. SRL is a company based in
Sibiu, sos. Alba Iulia nr. 6., 550018, Romania.
Mstar operates as an online shop (website: www.mstar-shop.com). All orders
you place through this website and our services and deliveries are subject of
the following Terms & Conditions.
placing an order. Through accessing this website and using it you accept our
terms & conditions.
If you do not accept our terms & conditions or the
please do not use this website.
Terms & conditions may be altered in time, please review it after your next
visit to mstar-shop.com
contact us at firstname.lastname@example.org
1) Company data:
Mstar Clothing & ACC SRL; VAT: 37683131; J32/781/30.05.2017
Address: Sos. Alba Iulia, nr. 6, Sibiu, 550018; email@example.com
2) Data protection
Mstar Clothing & Acc. SRL will store and process all customer data solely in
accordance with the relevant laws on data protection. In particular, personal
data will only be recorded and stored in order to process an order for goods
or, should you have given your express consent, also used for marketing -
distributing newsletters. We will not keep personal data any longer than is
necessary. We will not forward personal data to third parties. Excluded from
this provision are Mstar Clothing and Acc. service partners that require
transmission of the data in order to process the order. In such cases,
however, the amount of data transmitted will be limited to the required
Our products are being sell only on our website. If you find our products on
other stores online or by any kind note that they are not our products and
please contact us immediately.
3) Returns and refunds
We accept only merchandise in its original condition for a refund of the
purchase price when accompanied by the original invoice and the attached
“Please do not remove” tag.
The product needs to be returned in 30 days maximum from the day it was
MSTAR CLOTHING & ACC. IS NOT SUPPORTING THE RETURN
Merchandise that has been worn, used, altered or damaged will not be
accepted. We reserve the right to refuse return any merchandise that does
not meet the above requirements.
Merchandise returned to Mstar will be processed within 7 business days of
receipt. A confirmation email will be sent once your account has been
credited. Refunds will be issued to your credit card that you need to provide
when you will contact us for refund.
The address that you will return the merchandise:
sos. Alba Iulia, nr. 6, 550018, Sibiu, jud. Sibiu, Romania
Please contact us for the best and fastest way to solve your return.
Consequences of return
Should the goods be properly returned, both parties are required to return any
services received or use provided.
Obligations to make payments must be fulfilled within 30 days. This period
begins for you when you return the goods or request that they may be
returned and for us when they are received.
Refunds will be issued to your credit card that you need to provide when you
will contact us for refund. Your credit card can be other that the one that you
place the order. Possible currency exchange losses will however not be
Mstar Clothing & Acc. is entitled to dismiss an order without any reason. An
email with your declined order will be provided in this case.
Mstar Clothing & Acc. is committing to supply an order that was previous
accepted and confirmed to buyer.
Every product of Mstar it will be delivered according to Mstar boxing design and
the shipping company demands. Mstar boxes are made of paper, all wrapped and
prepared for you to have the best experience.
6) Product personalization
SC Mstar Clothing & Acc. SRL will not accept the return of personalised products!
We offer product personalisation on most of our products. The personalisation
procedure may vary from the fabrics to fabrics, from the product to product.
On the personalisation screen from the product you will tell us only what color of the
text you want. If you will select a color of the text similar with the background color
where it will be printed, then your color will be changed to white or black.
The position of your personalised text may vary from the design screen to the real
printing position depending on the design of the product and your text size.
Personalisation may be printed, engraved, embroidered or stitched on a velvet piece.
Mstar will make sure the personalisation of your product will be made through the
There will be no contract between Mstar Clothing & Acc. and the buyer until
an submitted binding offer will be made from you and accepted by Mstar only
on this website(www.mstar-shop.com).
After the goods will be packed and leave our company, we are not
responsible for possible damage caused by shipment company. We are
taking precautions by packaging the goods to be stable for shipment, but
other than that it’s up to the shipment company’s to take care of the goods
The goods will be ready for shipment the next business day after the order
has been confirmed. (*NOTE: if the goods needs product personalisation an
extra two business day may be needed - depending on the product type -
view product details for more info on this).
To estimate the total delivery time for a purchase, please allow up to two
business days for shipping in Romania. For shipping outside of Romania
delivery time may vary depending on your country.
Please note that the customer will be charged with all import taxes, customs
duties and handling charges that may vary for some countries.
On Romania territory we offer “Credit card” payment and “Cash on delivery”
option also. The buyer can pay the products that was purchased after the delivery
company reached out to him.
Credit card secured via mobilPay. Visa and Mastercard accepted.
For international orders we’re offering only “Credit card” payment. Visa and
The payment are being processed through www.mobilpay.ro platform. The payment
is secured, no card details we’ll be stored by Mstar Clothing & Acc. or by Mobilpay
regarding to a mutual contract between the two parts.
The payment screen is on the Mobilpay platform and your payment will be
processed by a bank. To confirm the payment you will receive an SMS with a code
that is requested in order for the bank to confirm your identity and your payment.
The goods will be delivered as soon as the bank or credit card company has
confirmed that payment has been made.
MSTAR CLOTHING & ACC. PRODUCT DISPLAYED VALUES ARE FINAL
PRICES, VAT TAXES ARE INCLUDED.
10) Other information
The goods are presented on www.mstar-shop.com
in digital format. Minor
differences between the presentation and how the goods really appear do not
constitute a defect
All the products that are included in VANITY
collection are produced one time
only and with a specific serial number. The design, fabrics or just color may
vary from product to product. You will not find two products similar.
11) Rights of use
Goods delivered will remain the property of SC Mstar Clothing & Acc. SRL until
completely paid for.