Mstar - owned by Mstar Clothing & Acc. SRL is a company based in Sibiu, sos. Alba Iulia nr. 6., 550018, Romania.

Mstar operates as an online shop (website: www.mstar-shop.com). All orders you place through this website and our services and deliveries are subject of the following Terms & Conditions.

Please read the terms, and our cookie policy before using the website or placing an order. Through accessing this website and using it you accept our terms & conditions.

If you do not accept our terms & conditions or the cookie policy, please do not use this website.

Terms & conditions may be altered in time, please review it after your next visit to mstar-shop.com

If you have questions regarding terms & conditions or cookie policy please contact us at contact@mstar-shop.com

1) Company data:

Mstar Clothing & ACC SRL; VAT: 37683131; J32/781/30.05.2017 Address: Sos. Alba Iulia, nr. 6, Sibiu, 550018; contact@mstar-shop.com

2) Data protection

Mstar Clothing & Acc. SRL will store and process all customer data solely in accordance with the relevant laws on data protection. In particular, personal data will only be recorded and stored in order to process an order for goods or, should you have given your express consent, also used for marketing - distributing newsletters. We will not keep personal data any longer than is necessary. We will not forward personal data to third parties. Excluded from this provision are Mstar Clothing and Acc. service partners that require transmission of the data in order to process the order. In such cases, however, the amount of data transmitted will be limited to the required minimum.

Our products are being sell only on our website. If you find our products on other stores online or by any kind note that they are not our products and please contact us immediately.

3) Returns and refunds

We accept only merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice and the attached “Please do not remove” tag.

The product needs to be returned in 30 days maximum from the day it was purchased.

MSTAR CLOTHING & ACC. IS NOT SUPPORTING THE RETURN SHIPPING COSTS.

Merchandise that has been worn, used, altered or damaged will not be accepted. We reserve the right to refuse return any merchandise that does not meet the above requirements.

Merchandise returned to Mstar will be processed within 7 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds will be issued to your credit card that you need to provide when you will contact us for refund.

The address that you will return the merchandise:

sos. Alba Iulia, nr. 6, 550018, Sibiu, jud. Sibiu, Romania
Please contact us for the best and fastest way to solve your return.

Consequences of return

Should the goods be properly returned, both parties are required to return any services received or use provided.

Obligations to make payments must be fulfilled within 30 days. This period begins for you when you return the goods or request that they may be returned and for us when they are received.

Refunds will be issued to your credit card that you need to provide when you will contact us for refund. Your credit card can be other that the one that you place the order. Possible currency exchange losses will however not be refunded.

4) Orders

Mstar Clothing & Acc. is entitled to dismiss an order without any reason. An email with your declined order will be provided in this case.

Mstar Clothing & Acc. is committing to supply an order that was previous accepted and confirmed to buyer.

5) Boxing

Every product of Mstar it will be delivered according to Mstar boxing design and the shipping company demands. Mstar boxes are made of paper, all wrapped and prepared for you to have the best experience.

6) Product personalization

SC Mstar Clothing & Acc. SRL will not accept the return of personalised products! We offer product personalisation on most of our products. The personalisation procedure may vary from the fabrics to fabrics, from the product to product. On the personalisation screen from the product you will tell us only what color of the text you want. If you will select a color of the text similar with the background color where it will be printed, then your color will be changed to white or black. The position of your personalised text may vary from the design screen to the real printing position depending on the design of the product and your text size. Personalisation may be printed, engraved, embroidered or stitched on a velvet piece. Mstar will make sure the personalisation of your product will be made through the best method

7) Contract

There will be no contract between Mstar Clothing & Acc. and the buyer until an submitted binding offer will be made from you and accepted by Mstar only on this website(www.mstar-shop.com).

8) Shipping

After the goods will be packed and leave our company, we are not responsible for possible damage caused by shipment company. We are taking precautions by packaging the goods to be stable for shipment, but other than that it’s up to the shipment company’s to take care of the goods

The goods will be ready for shipment the next business day after the order has been confirmed. (*NOTE: if the goods needs product personalisation an extra two business day may be needed - depending on the product type - view product details for more info on this).

To estimate the total delivery time for a purchase, please allow up to two business days for shipping in Romania. For shipping outside of Romania delivery time may vary depending on your country.

Please note that the customer will be charged with all import taxes, customs duties and handling charges that may vary for some countries.

9) Payment

On Romania territory we offer “Credit card” payment and “Cash on delivery” option also. The buyer can pay the products that was purchased after the delivery company reached out to him.

Credit card secured via mobilPay. Visa and Mastercard accepted.

For international orders we’re offering only “Credit card” payment. Visa and Mastercard allowed. The payment are being processed through www.mobilpay.ro platform. The payment is secured, no card details we’ll be stored by Mstar Clothing & Acc. or by Mobilpay regarding to a mutual contract between the two parts. The payment screen is on the Mobilpay platform and your payment will be processed by a bank. To confirm the payment you will receive an SMS with a code that is requested in order for the bank to confirm your identity and your payment. The goods will be delivered as soon as the bank or credit card company has confirmed that payment has been made.

MSTAR CLOTHING & ACC. PRODUCT DISPLAYED VALUES ARE FINAL PRICES, VAT TAXES ARE INCLUDED.

10) Other information

The goods are presented on www.mstar-shop.com in digital format. Minor differences between the presentation and how the goods really appear do not constitute a defect

All the products that are included in VANITY collection are produced one time only and with a specific serial number. The design, fabrics or just color may vary from product to product. You will not find two products similar.

11) Rights of use

Goods delivered will remain the property of SC Mstar Clothing & Acc. SRL until completely paid for.

12) Data protection

SC Mstar Clothing & Acc. SRL will store and process all customer data solely in accordance with the relevant laws on data protection. Your personal data will only be recorded and stored in order to process an order for goods or, should you have given your express consent, example - newsletters. We will not keep personal data any longer than is necessary. We will not forward personal data to third parties. Excluded from this rule are SC Mstar Clothing & Acc. SRL service partners that require transmission of the data in order to process the order.