Our products are being sell only on our website (www.mstar-shop.com) and on emag marketplace. If you
find our products on other stores online or by any kind note that they are not
our products and please contact us immediately.
How do I place an order?
Our order process is very simple, after you found the perfect article for you
you have to add it to your bag clicking “Add to cart” or “Buy now”. After the
article was added to your cart you will need to “Proceed to checkout”.
In the checkout page you will have to fill your personal details, shipping
address, and any additional info that you want us to know regarding your
order. After completing your personal info, you will be directed to the
Payment, where you have to choose your desired payment method.
After you selected the payment method (NOTE*: if you will select Credit Card
method/Paypal you will be redirected to a secure page from MobilPay where
you will make the payment and finalise your order. After the order has been
completed you will receive an email confirmation that your order has been
Whether you selected “cash on delivery” or online payment method, you will
receive another confirmation email from firstname.lastname@example.org after your
order has been processed. NOTE*: if you selected online payment method an
additional business day may be necessary to complete the payment from you
to Mstar Clothing & Acc..
How do I personalise my Mstar article?
As you know, except limited edition products and one time only products we
are also offering a new tool for you to make it more unique.
On many of our articles you can personalise them with your nickname or
The technique of personalisation may vary from product to product, it can be
print, embroidery, or laser engraving.
We offer the personalise option only on the product page, if a product does
not have the personalise section on it’s page then we are not offering
NOTE*: Mstar Clothing & Acc. will not accept the return of personalised
Do I need to create an account to shop?
No. You can shop without an account or you can either create an account or
to login with your Facebook after that you are good to shop. We encourage to
create an account for more info about Mstar products.
What is your return policy? How many days do I have to return a
The product needs to be returned in 30 days maximum from the day it was
purchased. For more details please visit our Returns and Refunds page
How do I return an item?
We recommend express delivery to our address sos. Alba Iulia, nr. 6, 550018,
Sibiu, jud. Sibiu, Romania.
MSTAR CLOTHING & ACC. IS NOT SUPPORTING THE RETURN
If you have questions about your order or need any general information our
customer service team will be happy to assist you from the Contact page.
NOTE*: THE ONLY MSTAR EMAIL ACCOUNT THAT YOU WILL BE
CONTACTED AND YOU CAN KNOW FOR SURE IS LEGIT IS: